Privacy Policy

Who we are

This website is operated by BLOKD DRAINAGE LIMITED, a company registered in England and Wales with company number 17513796 (“BLOKD Drainage”, “we”, “us” or “our”). Our registered office is Bryant House, Bryant Road, Rochester, England, ME2 3EW.

We are the data controller for the personal information we collect through this website. If you have any questions about this policy or how we use your information, email us at info@blokd-drainage.co.uk.

The information we collect

We only collect the information we need to deal with your enquiry and provide our services. This may include:

• your name, phone number and email address;
• the address and postcode of the property you are enquiring about;
• details of the drainage problem or the work you need, and any photos you send us;
• records of calls, messages and emails between you and us;
• technical information about how you use this website, such as your IP address, browser type and the pages you visit.

How we use your information

We use your information to:

• respond to your enquiry and give you a quote;
• arrange and carry out work at your property, and send you reports, footage and invoices;
• manage our relationship with you, including dealing with complaints;
• keep our website secure and working properly;
• meet our legal, accounting and insurance obligations.

We do not sell your personal information and we do not use it for automated decision making.

Our lawful basis

Under UK data protection law we rely on the following lawful bases: performance of a contract, or steps taken at your request before entering into a contract; our legitimate interests in running and improving our business; compliance with our legal obligations; and your consent where we ask for it, which you can withdraw at any time.

Who we share it with

We only share your information where we need to, for example with our engineers and subcontractors who carry out work for you, our IT, website hosting and email providers, our accountants and insurers, and the authorities where the law requires it. Anyone we share information with must keep it secure and use it only for the purpose we gave it to them.

When you use the postcode checker on our home page, the postcode you type is sent to postcodes.io, a free UK postcode lookup service, to find your area. We do not store it.

How long we keep it

We keep enquiry details for as long as we need them to deal with your enquiry. Where we carry out work for you, we keep job records, reports and invoices for up to 6 years after the work is finished, to meet our legal and accounting obligations and to deal with any claims.

Cookies

This website uses cookies that are needed for it to work. If we add analytics or marketing cookies, we will only set them with your consent, and you can change your choice at any time.

Your rights

You have the right to ask for a copy of the information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to ask us to transfer it to you or another organisation. To use any of these rights, email info@blokd-drainage.co.uk. We will reply within 1 month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: October 2026.